FAQ

FAQ

IS THERE ANY GUARANTEE FOR SCISSORS PAPER ROCK PRODUCTS?

Yes, we give 1-year-guarantee for all of our products. Any damage on products will be given a full service from Scissors Paper Rock, just email us at scipaprock@gmail.com


IS THERE ANY SERVICE OUTSIDE THE 1-YEAR-GUARANTEE?

We provide service for our products, but aside the guarantee service is with charge. Service charge depends on the damage.


I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?
:

You can drop your email on that "sold out item" page. Our system will notify you by email once the product is back in stock.


HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Once your payment is verified, we will process the order the next day / in 24 hours. Deliveries within Indonesia will take about 2-3 working days.


HOW CAN I TRACK MY ORDER?

To track your order, you will be required to login to our website. Simply click "Log In" on the top right corner of our homepage. You can view your order history and status in my account.


ARE THERE ANY STOCKISTS WHERE WE CAN SEE THE PRODUCTS?

Our collections (selected items available) are available in our stockists below.

THE GOODS DEPT
Pacific Place 1st Floor
Jakarta Pusat

Lotte Shopping Avenue 1st Floor
Jakarta Pusat

Pondok Indah Mall 2 3rd Floor
Jakarta Selatan